Customer
Care

Service

Service

We pride ourselves on providing quality and service from the minute we meet until long after our products are installed in your home.

Our Warranty

Incredible Home warranties materials and installation on all closet systems, shelving products and door system products for ten years and as long as the purchaser owns them in the original location they were installed, providing they have not been altered or tampered with, abused, or overloaded (maximum static weight of 20 lbs. per lineal foot of shelving).

Incredible Home warranties materials and installation on all kitchens and vanities for two years as long as the purchaser owns them.

Only the defective portion of any system will be replaced.  Abuse includes the allowing of excess moisture or heat to be in contact with the product.  Excess moisture in contact with the product may ruin the finish or damage the structure.  Heat in excess of 180°F (82°C) may cause delaminating.  Please follow maintenance instructions.  Abuse also includes the use of chemicals or cleaning products, which may cause discoloration or unwanted streaking.

Incredible Home’s goal is to provide our clients with quality and beautiful millwork of exceptional value. Highly skilled workmanship and attention to detail ensures the highest level of manufacturing.

Maintenance

While our product is virtually maintenance free, should the need arise, it is recommended that a damp cloth be used to wipe the surface. Always test chemical cleaners in areas that are hidden (i.e., the bottom of a low adjustable shelf or inside of a cabinet) as some may cause discoloration or unwanted streaking.

Be careful when cleaning floors and ensure that any wet areas are dried with a dry soft cloth to avoid damage to your toe kicks.

Cleaning of glass doors and aluminum frames is best done with Windex and a soft cloth.

Sliding door tracks should be regularly vacuumed and kept free of debris.